The United Story Isn’t About Customer Service. It’s About Class Warfare.

When you get down to it, like everything else in America today, this is about the haves and the have-nots. If you’re in first class, you don’t need to worry about shock troops coming and beating you until you get out of the seat that you bought. If you’re not in first class, you’re on your own. If you’re in the top one percent on Wall Street, you turn a tidy profit off the whole ordeal. This is what class warfare looks like.