Computational Tyranny.

We had the long phone line queues for a while (“we are experiencing an unusually high call volume at this time”), it’s an old trick. Now, we have AI-backed chatbots. No longer there’s a “Speak with a human being” button prominently displayed on the website. You have to play a game first: convince the chatbot that your issue is important enough to speak with a person.

Relevant: Baumol effect.