“Am I the Karen now?”

I Haven't Lost a Customer Service Fight in Seven Months.

Then the agent, reading through their terms of service, found the needle in the haystack: the company's own arbitration clause. Under the consumer rules of the forum they themselves picked, my filing cost is capped at $250 and they bear the rest of the fees, which for a claim this size is several times the refund before anyone even hears the merits. Three days after I filed, they offered the exchange they'd previously denied.