the german zdnet coverage of the "nielsen-norman-group user experience world tour 2000" is not really worth to read (but i needed a catch link). jakob nielsen does his job well. a fundamentalist who divides the net world in (at least) two parts but gives impact and impulse on the thoughts of both. that's ok. it's just so wrong to only listen to him (not to mention that undeliberate belief is generally total nonsense). in fact, he is the frontman of that touring usability supergroup vaccinated with the idea of p!o!p!ular culture. but it were bruce tognazzini and brenda laurel who made my day. while nielsen is pretty vague in his predictions and play with numbers and percentages (hell knows how he elaborated them), the other two give rather a deep insight into how to let users develop a personal relationship with a website and its transmedial derivations (laurel) or illustrate the steps of making a website fail completely (tog in a gorgeous, entertaining performance). oy, i remain pretty vague here as well... think it still needs some time to work out all the hints i got yesterday.